Warranty Policy

Last updated: 3 July 2026

Every AHM Solar installation is covered by multiple layers of warranty. This page explains what each layer covers, who stands behind it, and how to claim — in any state we operate.

1. The four warranty types, explained

• Manufacturer warranty — issued by the equipment maker (panels, inverter, battery) and covers manufacturing defects. Typically 5–25 years depending on the product. We only install brands with an Australian support presence, so claims have somewhere local to land.
• Product warranty — the manufacturer's cover for the physical product itself failing under normal use, as distinct from its output.
• Performance warranty — panels degrade slowly over time; the performance warranty guarantees minimum output over the warranty period (typically 25 years, e.g. at least ~84–87% of original output at year 25, per the panel datasheet).
• Workmanship warranty — AHM Solar's own written warranty on the quality of our installation work: mounting, wiring, sealing, switchboard work. Minimum 5 years, documented in your handover pack.

2. Your Australian Consumer Law rights

Separate from and in addition to all of the above, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, compensation for reasonably foreseeable loss or damage, and repair or replacement where goods fail to be of acceptable quality. Nothing in this policy limits those rights.

3. Making a warranty claim

• Contact us on 0423 123 329 or Info@Ahmsolar.com with your name, installation address and a description (photos help).
• We acknowledge warranty claims within 2 business days.
• Workmanship issues are ours to fix — we schedule an inspection and repair.
• Manufacturer faults are lodged with the manufacturer on your behalf — you don't chase overseas support lines; we do.

4. State service processes

• Victoria: warranty service is dispatched from our Victorian operations — contact details above.
• New South Wales: once NSW operations commence, NSW warranty service is coordinated by AHM Solar and performed by our verified partner installers under the same timeframes and this same policy. Your warranty is always with AHM Solar — one number to call, whichever crew installed your system.

5. What warranties don't cover

Damage from misuse, unauthorised modifications by third parties, extreme events (as defined in manufacturer terms), or normal cosmetic wear. If you're unsure whether something is covered, ask — we'd rather look at it than have you guess.